Windows Server & Active Directory
Domain recovery, AD troubleshooting, and server administration for small-business infrastructure — the deep, hands-on work most help-desk-only providers won't touch.
What's included
- Active Directory troubleshooting — authentication, group policy, replication, device rejoin failures
- Full domain recovery when things go seriously wrong, including root-cause diagnosis
- Windows Server administration for on-prem and virtualized (Hyper-V) environments
- Multi-tier vendor escalation on your behalf when the root cause sits with a registrar or hosting provider
- Formal documentation of what happened and what was fixed, useful for billing disputes or insurance
How it works
- Diagnose.We get direct access and trace the failure to its actual root cause — not just the symptom in front of you.
- Stabilize.Immediate steps to stop things getting worse and restore access where possible.
- Escalate if needed.If the root cause sits with a vendor (registrar, hosting, licensing), we run that escalation ourselves — including producing the documentation to resolve billing or account disputes.
- Fix and document.Full resolution, plus a written record of the incident and the fix.
Who this is for
Small businesses running their own domain and directory infrastructure who need someone who actually understands AD internals — not just a reboot-and-hope approach — especially when an outage is already in progress.
Real work we've done
We ran full domain recovery and Active Directory troubleshooting for a property management client, including diagnosing repeat virtualized-server hang/black-screen issues tied to a device-rejoin problem. In a separate incident for the same client, their domains expired due to a billing mismatch and took down their entire email — we diagnosed the root cause, produced the formal billing documentation needed to resolve the dispute, and escalated through multiple vendor support tiers until access was fully restored.