Per-user managed plans with unlimited remote support, proactive monitoring, and real cybersecurity — not checkbox IT. Add devices as you grow.
All plans include unlimited remote support. On-site visits billed at $175/hr (2-hour minimum). Plan clients receive priority scheduling.
Your per-user plan covers one primary workstation. Add additional devices at a flat monthly rate — servers, firewalls, NAS, mobile, and more.
Not ready for a managed plan? We also offer break-fix support and one-time projects at competitive hourly rates.
Remote or on-site troubleshooting, repairs, and one-time fixes. 1-hour minimum remote, 2-hour minimum on-site.
On-site installations, cabling, network builds, and hardware deployments. Materiales facturados por separado.
| Característica | Inicial | Profesional | Empresarial |
|---|---|---|---|
| Soporte | |||
| Remote helpdesk | Unlimited (M-F) | Unlimited (Extendido) | Unlimited (24/7) |
| SLA de tiempo de respuesta | 4 hours | 2 hours | 1 hour |
| Soporte en sitio | $175/hr | $175/hr (priority) | $175/hr (priority) |
| Gestión de proveedores | ✕ | ✓ | ✓ |
| Bilingual support (EN/ES) | ✓ | ✓ | ✓ |
| Monitoreo y Mantenimiento | |||
| Monitoreo RMM 24/7 | ✓ | ✓ | ✓ |
| Gestión de parches | ✓ | ✓ | ✓ |
| System health reports | Mensual | Mensual | Semanal |
| Seguridad | |||
| Antivirus / anti-malware | ✓ | ✓ | ✓ |
| Endpoint detection & response (EDR) | ✕ | ✓ | ✓ |
| Filtrado DNS & email security | ✕ | ✓ | ✓ |
| SIEM / búsqueda de amenazas | ✕ | ✕ | ✓ |
| Seguridad review | ✕ | Trimestral | Mensual |
| Cloud & Backup | |||
| Respaldo en nube (per device) | ✕ | ✓ | ✓ |
| M365 / Google Workspace admin | ✕ | ✕ | ✓ |
| Azure AD / Entra ID management | ✕ | ✕ | ✓ |
| Planificación de recuperación ante desastres | ✕ | ✕ | ✓ |
| Strategic | |||
| Gerente de cuenta dedicado | ✕ | ✕ | ✓ |
| IT roadmap & strategy sessions | ✕ | ✕ | Mensual |
Each user's plan includes coverage for one primary workstation. If a user has additional devices — a second laptop, a tablet, or a phone — you add those as device add-ons at the flat monthly rates listed above. Servers, firewalls, and NAS devices are always billed as add-ons.
No hour caps, no overage fees. If you have a problem, call, text, or email and we fix it remotely. Text 9-SUPERTECH (978-737-8324) to submit a quick ticket anytime — it's the fastest way to get help. Starter plans cover business hours (M-F 8a-6p), Professional extends to evenings and weekends, and Enterprise is 24/7.
On-site visits are billed at $175/hour with a 2-hour minimum. Managed plan clients get priority scheduling — we'll be there same-day or next-day in most cases. Travel within the metro area (Miami, Orlando, Tallahassee, NYC) is included.
Managed plans are month-to-month with a 30-day written cancellation notice. No long-term contracts, no cancellation fees. We earn your business every month.
Yes — we fully support Windows, macOS, iOS, Android, and mixed environments. Our RMM tools and security stack cover all major platforms.
We offer volume pricing for organizations with 5+ usuarios on the Professional plan and custom pricing for 15+ usuarios on Enterprise. Contact us for a custom quote — we'll build a package that fits your team and budget.
Sí — all plans include full English and Spanish support. Hablamos tu idioma.